YOUR HEALTH, SAFETY, AND COMFORT ARE OUR TOP PRIORITY!

AVA Nail Spa courtesies ensure satisfactory and fair services for all of our treasured customers. We kindly request that all guests honor them.

We love children, friends & family. But we are still under specific COVID-19 policies. Would you please refrain from bringing additional guests with you during your service? Only guests receiving services are allowed in services areas. We kindly ask that all guests keep all conversations to a whisper instead of disrupting our other clients.

Your appointments are essential to the team members of AVA Nail Spa and us. Dates are reserved, especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours' notice for cancellations and appointment changes.

 We Do Not accept appointments for a polish change, nail take-off, nail repair, lip wax, and brow wax. While reservations are recommended, walk-ins are always welcome for in-salon services.

 Please call (443) 661-4111.

- Outside nail supplies, including polish, dipping powder, chrome, tools, lotion, etc., are welcome, but charges are still the same.  

All our staff will have their temperature checked before each shift. They will be required to go home if they have a fever or show signs of illness. Salon staff requirement of face mask-wearing gloves. All staff will change gloves and wash hands between each guest.

We adhere to strict guidelines for sanitation and sterilization. All metal implements are sterilized and put in a sealed pouch for each use. Proper sanitation, safety, and hygiene are of the utmost importance here at AVA NAIL SPA.

For your and the staffs' protection, liners are used for all pedicure services. Files, buffers, pumice bar, toe separators, and flip flops are all disposable.

Children are allowed in the spa only if they are receiving a service. In this salon & spa, guests must be responsible for their children’s behavior. Ava Nail Spa is not childproof. Sharp implements, tools, chemicals, and a busy, congested area make for a potentially dangerous environment for young children. Ava Nail Spa expert technicians and staff are dedicated to providing our guests with the highest level of services possible. We do not have the facilities to care for children. We cannot assure their safety in a professional environment. YOUR UNDERSTANDING IS GREATLY APPRECIATED!

The State Board of Cosmetology and the Board of Consumer Affairs have specific Rules and Regulations stating that no animals are allowed in a salon at any time. Serve animals are exempt from this policy as they are trained to accompany individuals with disabilities or impairment.     

For the comfort and relaxation of other guests, please limit phone calls to emergencies only. We invite you to use our complimentary WiFi to surf the web and ask that you use headphones when listening to sound. Do not use the speakerphone. Thank you!  

We are constantly expanding our services to bring you the latest and greatest. Although we make every effort to keep our website and spa menu updated http://avanailsmd.com please note that prices and services are subject to change at any time.

Please note there are additional charges for add-on services such as length/ shape/ design/ fixing. Etc...

When unsure, please ask your technician before starting your services as their main focus is to deliver you the best experience and service.

Of course, our professional staff is entirely excellent, and we are confident that you will love all of the services you receive here. If you are not satisfied with the service you have received, please notify us immediately. We want the opportunity to redo the service before you depart from the salon. However, if for any reason you are dissatisfied, we will gladly adjust the service within three days of the original appointment at no additional charge. No refund is given after it has been rendered.

We know accidents could happen, but you can always talk to us with confidence. Our five days service guaranteed warranty policy will cover you for the incident below with no charge.
– Enhancements and gel polish manicures are guaranteed for five business days after your appointment, excluding breakages. If you lose an enhancement or notice chips or lifting in the first five days, please call us to schedule a free repair. (Repairs must be arranged within three days of notification to the salon to be considered complimentary fixes.) Repairs after five days or for breakages, tears, and corner breaks without notifications are additional charges. (Please remember, nails are jewels, not tools. Be kind to your nails, and they will look beautiful for weeks after your service.)

For gel polish, color powder, dipping powder, acrylic- Although we have matching colors, Reg-Gel-Dip-Sample (up to 95% match), we DON’T GUARANTEE that they exactly match colors. Sometimes, they have slightly different hues due to the manufacturer's ingredients and base colors of the wheel and nail beds. Our technician will ask customers before any color polishing is to be performed. If the third nail is completely color polished,  no changing of color is allowed. If a change is requested, the customer will have to change the color at additional services.  Also depends on your nail's condition; if you had designs or gems on your nails that fell off or you changed your mind after you had it done, you will have to pay additional costs for it. We will not offer any refund or credit note because you have changed your mind.
Manicures services with regular nail polish are not guaranteed. However, we would be glad to fix them for you. Must be called in within 24-48 hours after initial service and schedule an appointment for a nail fix. Please do not email for fixes. Please call the salon. We want to serve you as soon as we can. 

-Our services are Non-Refundable! 

Profanity, racial or sexual slurs, or disrespectful speech or behavior of any kind will never be tolerated. The staff and management of Ava Nail Spa respect all of our guests; everyone is welcome. We do not discriminate or tolerate discrimination based upon race, creed, color, ethnicity, national origin, religion, ability, sex, sexual orientation, gender identity, height, weight, or age.   

Our professional's staff reserve the right to refuse service/treatment or end a session if; Our professional's staff are put in an uncomfortable situation at any time by the client; If our professional's staff deem the environment or condition to be unsafe or unsanitary; If the spa professional feel they are in imminent danger.

We also reserve the right to refuse service if any of the following apply:

Overconsumption of alcohol and other substances broken skin and lesions. Any severe or contagious medical conditions not mentioned at the time of 'reservation Misconduct, including but not limited to; sexual advances, solicitation, and suggestive comments.

Ava Nail Spa Gift Card must be presented at the time of service. If you are unable to perform the gift card, an alternative form of payment will be required. Ava Nail Spa is not responsible for lost or stolen Gift Card. Ava Nail  Spa Gift Card is non-refundable and is not redeemable for cash.  

Promotional discounts and coupons may not be combined. Additionally, we are not responsible for and may refuse to honor lost or expired coupons or gift cards.   

We accept cash and all major credit cards, including MasterCard, Visa, Discover, and AVA Nail Spa's Gift Card. Personal checks are not allowed, and we do not give cash back on credit card charges. Prices are subject to change without notice.
Gratuity is not included in the service fees listed on our price list.  Tipping is always left to your discretion. Choosing to give your Service Provider a 15-20% gratuity is appropriate when satisfied with your service. You may leave your tip on your credit card or in cash. Our computer tracks each tip left with payment, so you can be sure your service provider gets your gratuity. 

Please leave all valuables at home. Ava Nail Spa is not responsible for any lost, stolen, damaged, or misplaced items. Otherwise, keep your valuables by your sides at all times. 

Please be extra careful when handling polishes.  

AVA Nail Spa must refuse service to anyone who seems to have any kind of infectious foot, hand, or skin disease. Our nail technician shall not perform services on a client if the nail technician has reason to believe the client has an unhealthy condition; an infectious disease; contagious condition; skin or nail tissue that is inflamed, infected, broken, raised or swollen; or an open wound, ingrown toenail or sore in the area affected unless the client provides written authorization from a licensed physician. (*We are not permitted to cut/remove living tissues or ingrown toenails as these practices fall under surgical procedures.) 

We have the right to refuse service to anyone at any time. This includes but is not limited to the usage of drugs, alcohol, sexual comments/remarks, or any behavior that we feel is inappropriate. It is important to us that we maintain a safe atmosphere for both our employees and our clients.

Please notify us before booking your treatments if you have high blood pressure, allergies, other physical ailments, disabilities, or pregnancy. If you have any concerns at all, please let us know. If at any time during your services you experience discomfort, please alert your service provider immediately.  

For your safety, and our, our premises are monitored with digital video surveillance 24/7.